Effective Date: September 6, 2026
Freightocity respects your privacy and is committed to protecting the personal information you provide when using our website, requesting transportation quotes, communicating with our team, or using our transportation brokerage services.
Information We Collect
We may collect information you voluntarily provide, including your name, email address, telephone number, pickup and delivery locations, vehicle or shipment information, requested transport dates, and other information necessary to provide quotes, coordinate transportation, and communicate with you about our services.
We may also collect limited technical information automatically when you use our website, such as IP address, browser type, device information, pages visited, referral source, and website interaction data. This information may be used for website operation, analytics, advertising measurement, fraud prevention, and service improvement.
How We Use Your Information
Freightocity may use your information to provide transportation quotes, respond to inquiries, coordinate bookings, communicate pickup and delivery information, provide shipment-status updates, deliver customer support, maintain customer and transaction records, improve our website and services, measure advertising performance, and comply with applicable legal or regulatory requirements.
SMS/MMS Communications
If you provide consent to receive SMS or MMS messages from Freightocity, we may send messages regarding transport quotes, booking coordination, pickup and delivery updates, shipment status, scheduling information, and customer support.
Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of further SMS messages or HELP for assistance. Consent to receive SMS/MMS messages is not a condition of purchase.
Mobile Information and SMS Consent
Freightocity does not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing, promotional, or lead-generation purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, text messaging originator opt-in data, and SMS consent will not be shared with any third parties or affiliates for marketing, promotional, or lead-generation purposes.
Information obtained through SMS opt-in and consent will be used only as necessary to provide Freightocity communications and services requested by the customer and to support the operation of those communications.
Service Providers
Freightocity may use service providers and business systems to operate its business, including customer relationship management systems, communications providers, website hosting providers, analytics services, advertising platforms, and transportation-related service providers. These providers may process information only as necessary to perform services on Freightocity’s behalf or support the customer’s transportation transaction.
Freightocity may also share information with transportation providers or related service partners when reasonably necessary to arrange, coordinate, or complete transportation services.
Payment Information
Payment information may be collected through approved payment-authorization processes used to facilitate transportation services. Freightocity does not intentionally request that customers submit payment-card information through ordinary website inquiry forms.
Cookies and Analytics
Freightocity may use cookies, analytics tools, advertising technologies, and similar technologies to understand website usage, measure campaign performance, improve our services, and provide relevant advertising. You may control certain cookie or browser settings through your browser or device.
Information Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Your Choices
You may contact Freightocity to request that we update or correct certain personal information. You may also opt out of SMS communications by replying STOP and may unsubscribe from marketing emails using the unsubscribe instructions included in those messages.
Third-Party Links
Our website may contain links to third-party websites or services. Freightocity is not responsible for the privacy practices of third-party websites, and we encourage users to review their privacy policies separately.
Changes to This Privacy Policy
Freightocity may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Freightocity
Questions regarding this Privacy Policy or Freightocity’s privacy practices may be directed to:
Freightocity
Email: info@freightocity.com
Website: freightocity.com
